Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations.
The two day intensive course is open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
What skills will I gain?
What is the target audience?
What Certification am I going to receive?
Those who successfully pass this course will be awarded a Customer Service Diploma. Anyone eligible for certification will receive a e-certificate and printed certificate for those who registered.
What careers can I get with this qualification?
Customer service skills are important so this course will enhance your CV and can help you advance in many areas, including:
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