Diploma in Customer Service - 2 Days

Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations. 

The two day intensive course is open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date. 

What skills will I gain?

  • The fundamentals and principles of customer service
  • Communication skills – both in person and on the telephone
  • The power of telephone manner and customer service for call centres
  • How to manage a customer service team, team work and team building
  • Handling complaints and working with unhappy customers
  • Internal customer service
  • How to gain back lost customers
  • Setting customer service goals and objectives
  • Various customer service techniques

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • Anyone hoping to work in, or who already works in a customer service role (such as: financial, retail or hospitality)

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Customer Service Diploma. Anyone eligible for certification will receive a e-certificate and printed certificate for those who registered.

What careers can I get with this qualification?

Customer service skills are important so this course will enhance your CV and can help you advance in many areas, including:

  • Reception (Hotel, Medical, Veterinary, etc.)
  • Call Centre
  • Finance
  • Retail
  • Travel
  • Local Authority
  • Government

Training Modules

  • Customer Service Principles
  • Customer Service Essentials
  • Setting Customer Service Goals & Objectives
  • Communication Skills For Customer Service
  • Customer Service Techniques
  • How To Manage Customer Service Team
  • Improving Your Customer Service Leadership
  • Leading Customer Service Team
  • Team-working And Team Building
  • Handling Customer Complains
  • How To Work With Unhappy Customers
  • How To Gain Back Lost Customers
  • Telephone Techniques
  • Telephone Etiquette
  • Telephone Customer Service
  • Power Of Telephone Courtesy
  • Internal Customer Service
  • Customer Service At Call Centres
  • Social Intelligence
  • Negotiation Skills
  • Time Management
  • Work Life Balance
  • Stress Management At Workplace
  • Safety In The Work Place


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