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IATA Airline Cabin Crew Training Course

IATA Cabin Crew Certification in Hanoi, Vietnam is ideal for young professionals who are looking to get a head start in the Cabin Crew profession. In this course, you will learn the skills and responsibilities expected by the world’s leading airlines.


Flight attendants or cabin crew (also known as stewards/stewardesses, air hosts/hostesses, cabin attendants) are members of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights or business jet aircraft.


Cabin Crew Course Outline:


  • Introduction to the airline industry and aircraft
  • Crew member coordination and communication
  • Customer service and managing passenger interactions
  • Safety and emergency procedures


Cabin Crew Course Outcome:

Upon completing this course you will have the skills to:


  • Understand the cabin crew profession, its origins and current practices
  • Identify aircraft types and relevant cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency and safety procedures

IATA – Airline Cabin Crew Training Course Content

  • Module 1 – Introduction to the airline industry
  • Module 2 – Air transport and flight operation
  • Module 3 – Crew responsibilities and cooperation
  • Module 4 – Managing abnormal and emergency situation
  • Module 5 – Medical emergencies on board the aircraft
  • Module 6 – Dangerous goods
  • Module 7 – Aviation security
  • Module 8 – Customer service and interaction with passengers
  • Module 9 – Airline catering and on-board retail services
  • Module 10 – Cabin crew professional development

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Training Schedule

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