Retail management course in Hanoi, Retail management certification in Hanoi, Certification in Hanoi

Retail and Operations Management

Already retail is a large, dynamic and expanding sector in Asia with numerous innovations: internet shopping, duty-free retailing, factory outlet villages and increasing international expansion. In recent years, retailers have become dominant partners in the distribution chain and are ranked highly in the established indices of the country’s economy.


The retail industry offers a variety of interesting and rewarding careers including ‘front-line’ careers such as store managers and sales personnel as well as `behind the scenes’ jobs in buying, merchandising, management, market research, store location and supply chain management. Retail being as lucrative as it is, more and more professionals are choosing are opting for highly-paid jobs in this industry. Currently, in Vietnam, there is no structured training program or professional certification for the Retail Management Professionals. Magister Training and Consultancy is bridging that gap by introducing world-class retail management training course in Hanoi, and certification in retail management for the first time in Vietnam.


Retail Course Objectives

 

The overall aim of the program is to provide students with a high level of knowledge and understanding of the concepts and processes involved in retailing and to equip the learners with the necessary practical, research and analytical skills necessary for a professional career.


The objectives are:

  • To develop knowledge of contemporary retail management issues at the strategic level.
  • To describe and analyse the way retailing works, specifically the key activities and relationships.
  • To provide an academic interpretation of the retail process, by applying theory and research.
  • To develop knowledge of contemporary retail management issues at the store level.
  • To describe and analyse the role of Artificial Intelligence on the way retailing works, specifically the key activities and relationships.
  • Adapt to different types of customers.
  • The importance of Complete Solution and role of Add value to relationships with customers.
  • Offer tactics to respond to sales objections.
  • Describe the ways to deliver effective presentations & cross-selling techniques vs. Up-selling
  • To provide an academic interpretation of the retail process, by applying theory and research.
  • Transform your sales and grow the bottom line.


 

What skills will you gain?


  • Learn the principles of retail management
  • Learn how to manage a retail store
  • We equip you with the skills to manage retail stores and information systems
  • Learn about HR management in retail business
  • Understand how to manage inventory, production and quality
  • Gain knowledge of retail operations management
  • Have a clear understanding of retailing theories and elements of the retail environment
  • Explore creative and strategic retail management concepts


 

Who should attend?


  • Job hunters & School leavers
  • College or University student & graduates
  • Sales manager or Sales executives
  • Marketing assistant or Marketing executives
  • New or Temporary staff
  • Logistic manager or Logistic assistant
  • Retail manager or Retail assistant
  • Market researchers or Marketing consultants
  • Supply chain assistant or Managers
  • Sales operation manager or Sales operation executive


 

What Certification you will receive? 


ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course. 

Retail and Operations Management Course Content

  • An Introduction to Retailing
  • Building and Sustaining Relationships in Retailing
  • Strategic Planning in Retailing
  • Retail Institutions by Ownership
  • Retail Institutions by Store-Based Strategy Mix
  • Web, Non-Store Based, and other Forms of Traditional Retailing
  • Identifying and Understanding Consumers
  • Information Gathering and Processing in Retailing
  • Trading Area Analysis
  • Site Selection
  • Operations Management– Financial Dimensions
  • Operations Management– Operational Management
  • Developing Merchandise Plans
  • Financial Merchandise Management
  • Pricing in Retailing

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