Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.
What skills will I gain?
Who Should Attend?
What Certification you will receive?
Those who successfully pass this course will be awarded a Telephone Handling Skills Diploma. Anyone eligible for certification will receive a e-certificate and printed certificate for those who registered.
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